Support

Contact Support

GoShipFast is built by a small team, which cuts both ways: no tiered ticket bureaucracy, and the person answering can usually just fix the thing. Most replies go out within one business day.

Reaching us

Email: support@goshipfast.com — the channel for everything: bugs, billing, confusion, ideas. The support page has the same address plus links to terms and privacy.

Help us solve it in one reply

For bugs, five things collapse the round-trips:

1. Which brand (name or URL) and where — web or desktop (version is under the logo on the changelog screen).
2. What you did, step by step.
3. What you expected, and what happened instead — exact error text beats a paraphrase.
4. A screenshot, when it's visual.
5. Roughly when, so we can find it in logs.

For billing, the account email plus the brand name is enough — never send card numbers by email.

For "is this possible?" questions, describe the goal rather than the missing button. Often the AI assistant can already do it, and if it can't, a goal makes a far better feature request than a feature name.

Feature requests

Welcome, and genuinely read. The most useful shape: the problem, your current workaround, and what would make it unnecessary. Small-team honesty: we ship by conviction, not queue position — but real workflows described concretely are what convictions are made from.

Following changes

• In-app changelog — the desktop user menu's Changelog entry lists every release in plain language.
• Product update notifications — announcements arrive in your notification inbox; email digests are configurable in Settings → Notifications.
• The blog — deeper writing on major features and how to use them well.

One more channel

If your message is really feedback about these docs — something missing, wrong, or confusing — the same address works. Docs bugs are bugs.